What does a dealership service manager do?
Automotive service managers play a very important role at a dealership or body shop. They are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Some of their duties can include: Hiring, training, and managing employees.
How do I become a car dealership service manager?
To become an automotive service manager, you need a high school diploma or equivalent. Though some jobs require a bachelor’s degree in automotive service management or a related field, some auto service manager jobs just require an associate degree and on-the-job experience.
Which is an example of a car dealership service manager?
Here’s an example: Suppose your vehicle goes out of warranty and a week later you have a catastrophic failure.
Who is the service manager at Nissan dealership?
He should know. He’s spent 23 years as a manager for brands as varied as Nissan, Ford and Mitsubishi, and has also served as a warranty administrator and customer relations manager for multiple dealerships. What’s a good reason to take your car to the dealer for routine maintenance, rather than to the guy with two bays and a private shop?
How often are car dealership service managers wrong?
They might be right 10 to 20 percent of the time, close 20 percent of the time, and dead wrong 60 percent of the time. I had a customer go through six oxygen sensors when all it was was a shorted wire. What’s the smartest thing you can buy from the dealer? A brand-name extended service contract. So if you’re buying a Ford, get a Ford contract.
What to look for in an automotive service manager?
Supervised regular processes of service department including reaching sales goals, customer relations, and team organization. Surpassed monthly sales goals consistently by an average of 50% in gross profit to the company with innovative sales techniques. Developed a customer expansion program that improved the company’s competitive advantage.
Here’s an example: Suppose your vehicle goes out of warranty and a week later you have a catastrophic failure.
They might be right 10 to 20 percent of the time, close 20 percent of the time, and dead wrong 60 percent of the time. I had a customer go through six oxygen sensors when all it was was a shorted wire. What’s the smartest thing you can buy from the dealer? A brand-name extended service contract. So if you’re buying a Ford, get a Ford contract.
He should know. He’s spent 23 years as a manager for brands as varied as Nissan, Ford and Mitsubishi, and has also served as a warranty administrator and customer relations manager for multiple dealerships. What’s a good reason to take your car to the dealer for routine maintenance, rather than to the guy with two bays and a private shop?
What does an automotive service manager do at an auto shop?
Automotive service managers provide effective supervision of the activities of technicians to ensure customers get their vehicles fixed on time. What Does an Automotive Service Manager Do? Automotive service managers are in charge of coordinating the activities of an auto shop repair department to ensure efficient operations.