How do I fix my eBay shipping after purchase?
- Go to your Sold – opens in new window or tab items.
- From More actions, choose Send invoice.
- Enter the new shipping price and select Send.
How long does seller have to ship after payment on eBay?
A good rule of thumb for sellers is that you should be prepared to ship within three days of an auction’s close to ensure arrival within two weeks.
What do you do when a seller won’t respond?
You can always entertain a counteroffer, or make a follow up offer at the seller’s request after the expiration date. If you don’t like uncertainty, follow up. Confirm they received the offer, let them know they are running out of time, invite counteroffers. Make sure you have the right contact information.
How can I cancel a purchase on eBay?
In Seller Hub, go to Orders; or in My eBay, go to Sold. Find the transaction you want to cancel, and from More actions, select Cancel this order. Choose a reason for the cancellation and then select Continue to finish.
What happens if eBay seller never ships item?
If you didn’t get your item, you’re covered under eBay Money Back Guarantee. We’ll make sure you either receive the item you ordered, or get your money back. If your item hasn’t arrived, you’re protected by the eBay Money Back Guarantee and can ask the seller for a refund.
What happens if you dont ship an item on eBay?
If the seller cannot prove delivery (not shipping, delivery) you will be refunded. If eBay will not allow the Dispute (usually because of timing) you can go to Paypal. Their Resolution Centre is at the top of your PP account page under Tools. You can open an Item Not Received dispute for 180 days after payment.
How do I contact a eBay seller who doesn’t respond?
If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. How will I get my refund? When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days.
What does it mean when a seller doesnt respond?
When it might take longer While some sort of response is typical, there is nothing illegal or unethical if a seller does not respond. A seller may dismiss an offer altogether if they believe it to be unreasonable, incomplete, or otherwise not in their best interests.
What happens if I buy something on eBay and it is returned?
After confirming that the item was returned to the seller, a refund of the cost of the item (less any loss in the item’s value, if the item is returned after it was used or damaged by the buyer) and original shipping is sent to the original payment method or the buyer’s PayPal account.
How to report an item that hasn’t arrived on eBay?
Report an item that hasn’t arrived through My eBay. Go to Purchase history – opens in new window or tab. Select More actions beside your item and then I didn’t receive it. Tick the box beside I want a refund or I want the item. You have the option of adding a message to the seller. Select Send request.
Who is responsible for international shipping on eBay?
The buyer is responsible for paying any customs and duty fees for international shipping. If a buyer wants to return an item within a seller’s return window or they received an item that doesn’t match the listing, the buyer needs to submit a request to return the item.
What to do if your shipping address is incorrect on eBay?
If the shipping address you provided during checkout is incorrect, select Contact the seller on the order’s delivery information page and see if they’ll cancel the order. They can then relist the item for you to repurchase with the correct address.
What to do if Seller hasn’t shipped your item on eBay?
Open a case. Contact the seller by opening an eBay Buyer Protection case in the Resolution Center, and let the seller know that you haven’t received your item. You can open a case after the estimated delivery date of an item or, if you weren’t given an estimated delivery date, 7 business days after making payment.
Do you have to pay return shipping on eBay?
The seller either takes returns or he/she dosen’t. If they take returns on eBay, they take returns for ANY reason. If they don’t take returns, your limited to SNAD returns (items that do not match the sellers description) in which the seller HAS to take the return AND pay return shipping.
Is it possible to change the shipping method on eBay?
Changing the shipping method after you’ve paid If the seller hasn’t yet sent your package, you can ask them if it’s possible to change the shipping method. If they agree, you may need to send extra payment for an express or tracked option.
When to file an item not recieved case on eBay?
On the boards, you see a lot of posts from panicked buyers who would have saved themselves a fair amount of stress if they only understood that they were covered by both eBay and PayPal Buyer Protection. 10-22-2013 12:26 PM You should file an Item Not Recieved case – you should find the link to start that next to the item in your purchase history.