What is the role of HR in BPO?

The primary responsibility of an HR function is to provide continuity to the business. HR should identify warning signs in order to curb attrition. However, in the current scenario, it becomes imperative for HR teams to strategize efficient efforts to retain the employees.

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What do you need to know about HR?

It just means that you should go into the conversation understanding what HR does (e.g., hire and fire, administer benefits and perks, deal with formal complaints of harassment, etc.). It’s also important to know what they don’t do — for example, HR is not the place to go if you need to vent.

When does it make sense to talk to HR?

And, in most cases, HR isn’t there to be your advocate when you feel your boss is being unfair. But there are some (narrowly defined!) situations where it does make sense to talk to HR: 1. If you’re being harassed.

Which is better to talk to HR or your boss?

HR is often better to approach in this situation than your boss, because HR staff tend to be aware that they need to handle this issues seriously and carefully and are generally trained in how to proceed (whereas your boss may or may not be).

Why do people think HR is a neutral place?

As a workplace advice columnist, I spend a lot of time telling people that HR isn’t the right place to take their concerns about their jobs or their bosses. Too often, people mistakenly think HR is a neutral referee that’s there to mediate problems with co-workers or managers.