How to respond to a customer service question?
Your answer should: 1 ✓ Avoid being pointlessly defensive 2 ✓ Align yourself with the customer 3 ✓ Give them a chance to feel heard, not blamed 4 ✓ Avoid accepting blame incorrectly
What’s the best way to answer a question?
➤ Whenever possible, take the question to completion in the same channel your customer began it in. ➤ Explain the issue, and let your customer choose an alternate channel from the possible options. ➤ In the case of legal restrictions, make it clear up front where you can and can’t help people.
When to turn down a request from a customer?
A customer is asking for a product feature you know will not be added. It’s a compliment when your customers come to you for help because they like your work and they want it to solve more problems for them. So turning them down can be tricky, but better they know the truth than be strung along, hoping for something that will not arrive.
How to answer the following reading response questions?
I included a slightly modified version of the questions below. In summary, these reading response questions are universal, academic, standards-based, differentiation-friendly, and allow for some degree of student-choice. 1. Why did you decide to read this material? 2. Compare and contrast this text or media with related text/media.
What’s the best way to respond to a difficult question?
Take Time To Respond If you’re asked a difficult question, give yourself a few minutes to determine how you want to respond, says Sullivan. “Take thinking time,” he says. “You’ll notice that when the presidential candidates don’t answer the question they’ll repeat or rephrase the question as a lead in.
What to say if you don’t know the answer to a question?
If you don’t want to answer the entire question, find a part that you can address, says Sullivan. “You can say, ‘I appreciate that this is of interest, right now. Let’s focus on this part,’” he says. “Briefly answering part of the question may be enough to assuage and satisfy them.”
What was the answer to the interview question?
As a result, we told the teacher that we had our work done, and were willing to do the extra paper but that we would rather spend time polishing our own work, and not picking up slack. She agreed and said to focus on the three companies we had compiled the most info on while not entirely neglecting the fourth.